SHIPPING POLICYStandard Ground Shipping (5-7 days) — Canada and USA
Cost = FREE
Expedited Shipping (2-3 days) — Canada and USA
Cost = $35 CND
International Shipping — UK, Asia, Australia, South America, Hawaii
Cost = $100 CND
- FedEx does not ship to PO Boxes. Please provide your physical address, or if possible, we recommend your work address.
- Standard FedEx can take between 3-7 business days
- Business days are Monday - Friday, excluding statutory holidays.
- Shipping time does not include processing and handling time - 24 to 48 hours.
- Orders placed in the evening or on a weekend will not be processed until the next business day.
- Special Order items have varying lead times. Please check the product description on the item you’re considering.
- If you require your order to be rushed, please contact us prior to placing your order and we will do our best to accommodate you.
- Customers are responsible for all duties and taxes applied to the shipment by customs. A contact number is required for all shipments.
- Please contact our staff for more information email@example.com or (604) 683-1840
RETURNS & EXCHANGES POLICY
We are happy to accept most items for exchange, refund or credit on any unworn, ready-made pieces within 14 days of receiving your order. Earrings, custom and engraved items are non-refundable and final sale. Items must be in its original condition with no signs of wear or damage.
- Items on-sale or marked down are final sale
- Resized items, custom projects and special orders are final sale
- Shipping and handling fees are non-refundable
All non-custom items may be returned for exchange or store credit only. We do not offer refunds for items purchased in-store. If the item is a gift or over the holidays, the return window may be extended, please speak with an associate prior to purchase.
- All non-custom items may be returned for an exchange or a refund. (If the item is a gift or over the holidays, the return window may be extended, please speak with an associate prior to purchase.)
- All returns must be accompanied with a physical or electronic receipt and within 14 days of purchase.
- Items must be in their original, unworn condition.
- Customized projects, special orders, and all earrings are final sale
- Items that are on-sale or have been marked down can be returned for an exchange, or a credit credit only.
If you would like to request a return, please contact us within 14 days of receiving your order and we will guide you through the return process.